Dear new customer,
I am pleased that you are considering Head to Tail to groom your dog(s).
I would like to lay out some elements about my business and services that may help you determine whether or not Head to Tail is right for you and your dog.
Lastly, I believe that your dog benefits best from the consistency of being groomed at a familiar place. Please consider this carefully before deciding on changing groomers as most of us appreciate feedback and will try our hardest to keep your business. We are happy to answer any questions you may have.
Kind regards,
Quynh Rodriguez
Owner, Head to Tail Grooming
I am pleased that you are considering Head to Tail to groom your dog(s).
I would like to lay out some elements about my business and services that may help you determine whether or not Head to Tail is right for you and your dog.
- Booking priority is given to existing customers with a regular grooming schedule.
- Our average completion time is 2-4 hours. We may be able to groom your dog in less time if medically necessary upon prior notice. If you are on a limited schedule, please let us know when booking your appointment so that a reasonable pick-up time can be arranged.
- We will not de-mat dogs beyond 10 minutes. If you are not able to run a comb through your dog's coat, there is a high possibility that your dog will need a very short haircut.
- For the safety of all customers, we crate all dogs upon arrival and do not allow any contact between dogs from different families.
- If your dog barks when crated, we ask that you make arrangements to pick up your dog as soon as possible upon completion so as to keep noise levels down for the welfare of our staff and the other canine customers.
- We will prioritize comfort and safety over looks especially when grooming elderly dogs and puppies.
- If you are more than 20 minutes late and have not notified us by phone, we will try to fill your appointment and you will have to reschedule.
- While we strive for consistency in grooming styles, there may be slight variations in styling from one time to another due to coat conditions and dog behavior.
- We do not groom dogs that bite. We will be happy to advise you on other grooming options.
- Payment is expected in full upon pick-up. We accept Visa/Mastercard credit and debit, cash, Venmo and checks.
- Inquiries and booking are best done by email to [email protected].
Lastly, I believe that your dog benefits best from the consistency of being groomed at a familiar place. Please consider this carefully before deciding on changing groomers as most of us appreciate feedback and will try our hardest to keep your business. We are happy to answer any questions you may have.
Kind regards,
Quynh Rodriguez
Owner, Head to Tail Grooming